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Wherever practicable, Lonely Coat ships via Australia Post. Upon placing an order, you should receive a confirmation email within 30 minutes. Please contact hello@lonelycoat.com.au if you do not receive this email within that time. In-stock items will usually be despatched within 2 business days Please note: 'business' or 'working' days are Tuesday to Saturday, excluding public holidays. At present, we cannot ship to P.O. Boxes.

Please read through our return policy to verify if you are eligible for a return of purchase, before applying. Once the item has been received by a customer, they have seven days (7 days) to apply for a return, adhering to the conditions below: Please send a picture of the item and the invoice/receipt to hello@lonelycoat.com.au noting the reasons for wanting to return the item/s. When Lonely Coat accepts your return, you will receive detailed instructions regarding how to return the item. Faulty items, misbound items, or incorrect items that have been sent as a result of Lonely Coat’s error can be returned for exchange of same item or a full refund. Please DO NOT send your item back to us without approval/authorization - only returns that have been authorized by Lonely Coat can and will be accepted. All original shipping costs are refundable and all costs for return shipment will be covered by Lonely Coat once the return is authorised. We do not hold responsibility for products lost in transit. There is a seven (7) day policy of return for faulty items. We do not accept any return requests on sale items. All sales transactions are final, without exception.